- Which of the following types of review would be included in a qualitative analysis of the medical record?
Your answer:
review for consistent diagnosis statements
review for signatures
review for correct placement of forms in the record
review for proper identification in the record
- Which of the following statements might be found in the physical examination report?
Your answer:
occasional headache
moist rales in both lung bases
had cholecystectomy three years ago
admitted because of pain in right upper quadrant
- When developing criteria for diabetes mellitus, which of the following lab tests would be included?
Your answer:
CBC
T3 and T4
glucose tolerance
potassium
- In which of the followup reports would you most probably find the statement "patient was sent to the recovery area in stable condition?"
Your answer:
history
operative report
pathology report
physical examination
- If a record cannot be completed because of the death of a physician, the medical record practitioner should
Your answer:
file the incomplete record in the permanent file.
refer the incomplete record to the Chief of Staff for completion.
refer the incomplete record to the Health Information Committee for action.
follow the facility's policy for filing the record as incomplete.
- Which of the following uses of the hospital's physician index would be considered inappropriate?
Your answer:
a physician wishes to review his or her own practice in the hospital
a physician wishes to review the practice of the colleague who shares his or her office practice.
the hospital administrator wishes to investigate the need for consultants in certain specialities
the Credentials Committee wishes to note the volume of activity of a particular physician.
- When developing criteria for reviewing acute myocardial infarctions, which of the following lab tests would most likely be included?
Your answer:
CPT (Creatinine phosphokinase)
BUN (blood urea nitrogen)
CBC (complete blood count)
CXR (chest x-ray)
- The state Department of Health has asked that each hospital monitor viral infections for the next month. Which of the following would be reported?
Your answer:
gonorrhea
scabies
diphtheria
herpes
- A cardiologist on your hospital's medical staff wishes to do research on all patients who were admitted to the hospital with bacterial endocarditis for the past ten years. In addition, he requested a list of his patients who had endarterectomies performed by him in past year. What would be the easiest way to access this information? Check the code numbers and then retrieve the information from the
Your answer:
disease index only.
disease and operation indices.
physician and operation indices.
disease and physician indices.
- A system of names used in any science or art is referred to as a
Your answer:
classification.
nomenclature.
dictionary.
glossary.
- When developing criteria for gout, which of the following lab tests would be included?
Your answer:
glucose tolerance
serum calcium
uric acid
complete blood count
- The Department of Health in your state requires that hospitals provide information regarding parasitic infections. Which of the following diagnoses would you report?
Your answer:
herpes
Chlamydia
malaria
syphilis
- A nursing student made an error in one of the medical records she was working with. What is the best way for her to correct the error?
Your answer:
ask her to rewrite the entire page and discard the original
using correct tape on the entry and ask her to rewrite the correct entry on top of it
use a black marker to blot out the entire entry, then rewrite the correct entry
draw a single line through the entry, write the word "error" next to it with her signature and date, then rewrite the correct entry
- In the diagnostic statement "acute and chronic bronchitis", which of the following are coded?
Your answer:
acute bronchitis only
chronic bronchitis only
whichever type occurred first
both acute and chronic bronchitis
- In which of the following cases would a final progress note be accepted in lieu of a dictated or written discharge summary?
Your answer:
deaths
uncomplicated obstetrical discharge
patient transfer to a nursing home
AMA discharge after a 3-day stay
- A physician on your staff has requested the Institutional Review Board given him permission to study the effects of rheumatic fever. The appropriate part of the record to determine the familial evidence of rheumatic fever would be the patient's
Your answer:
EKG report
echocardiogram
history
pathology report
- For inpatient hospital coding, the diagnostic statement "rule out diabetes mellitus" should be
Your answer:
coded as a suspected condition.
not coded.
coded only if the condition has been ruled out.
coded using a V code
- A 76-year-old Medicare patient received traction equipment. In completing Part B of the Medicare form, it is necessary to utilize a code number to designate the use of traction equipment. The appropriate codes would be taken from
Your answer:
ICD-O.
HCPCS.
DSM-III.
ICD-9-CM.
- A 68-year-old patient was brought to the emergency room because of an unconscious state after falling. He was admitted to the hospital and upon discharge his final diagnosis was: linear frontal skull fracture, concussion and COPD. According to the Centers for Medicare and Medicaid Services, the COPD would be considered a
Your answer:
complication.
comorbidity.
major diagnostic category.
principle diagnosis.
- Which of the following coding systems is used to group physician payment based on the RBRVS system?
Your answer:
ICD-9-CM
CPT
DSM
ICD-O
- CPT consists of how many sections?
Your answer:
Three
Four
Five
Six
- Which of the following beds are included in the inpatient bed occupancy rate?
Your answer:
treatment room
operating room
emergency
intensive care
- "Use additional code" has been interpreted to mean that
Your answer:
the coder may use the additional codes at his or her discretion.
the attending physician should be consulted before using the additional codes.
policies should be developed by each hospital on whether to use the additional codes.
the additional codes must be used if the condition exists or the procedure was performed.
- A patient underwent an inguinal herniorrhaphy as an outpatient. While the patient is being discharged he experienced some ventricular tachycardia and the physician decided to admit him to the hospital. The patient has a history of angina for which he takes nitroglycerine. The tachycardia subsided and the next day the patient was discharged. The principal diagnosis for the inpatient admission is
Your answer:
inguinal hernia
ventricular tachycardia
unstable angina
observation after surgery
- Which of the following diagnoses would be considered a valid principal diagnosis?
Your answer:
V01.0 - Contact with or exposure to communicable diseases – cholera
V44.2 - Artificial opening status – ileostomy
V49.64 - Wrist amputation status
V71.3 - Observation following accident at work
- A data field is
Your answer:
the volume of data to be entered.
a file in the computer where information is stored.
a connection between two systems.
an element in a record set aside for a data item.
- Which of the following would be an acceptable policy for the use of a computerized signature?
Your answer:
assign an identifier that can be used by members of a particular practice
require a statement from each physician stating he/she will be the only user of the identifier
post physician identifiers at the nursing units for ease of use
assign the physician's office manager the identifier
- Your state Cancer Registry requires reporting of all malignant cancer cases. Which of the following would be reported?
Your answer:
chrondroma, left knee
Hodgkin's disease
angioma, left chest wall
fibroadenoma, right breast
- Which of the following categories should be used when grouping patients in a case mix management report?
Your answer:
DRG
ICD-9-CM
CPT
RBRVS
- Which of the following is an example of a Severity of Illness criterion?
Your answer:
temperature above 99.0 degrees F
intravenous antibiotics
planned for surgery
admit to ICU bed
- A hospital has 1,763 inpatients discharged in a one-month period. Of these records, 521 are complete upon discharge. What is the hospitals' incomplete medical record rate for this period?
Your answer:
29.55%
70.45%
3.38%
33.83%
- A quality improvement tool used to identify all the steps in a process from start to finish is called a
Your answer:
Pareto chart.
decision matrix.
check sheet.
flow chart.
- A histogram is a valuable tool for representing
Your answer:
the solution to a problem.
priorities in problem solving.
data over a period of time.
the causes of a problem.
- If a hospital's PPS rate is $3500, what would be the reimbursement on a case with a DRG weight of 1.745?
Your answer:
$1745
$2005
$3500
$6108
- A man injured in an automobile accident was taken to the emergency room of a hospital. He died in the emergency room before treatment could be started. In compiling hospital statistics, this patient would be counted as
Your answer:
dead on arrival.
inpatient death.
outpatient death.
institutional death.
- The number of available hospital inpatient beds on a given day, both occupied and vacant, is referred to as the
Your answer:
inpatient bed count.
percentage of occupancy.
daily census.
inpatient bed count day.
- A baby born in an ambulance on the way to the hospital and admitted would be classified as a(n)
Your answer:
medical or pediatric inpatient.
newborn inpatient.
newborn outpatient.
emergency patient.
- Use the following information for questions 38 - 39. America Hospital had 1,244 discharges in January, including 20 deaths. Fourteen of the deaths occurred 48 hours or more after admission; 13 cases were autopsied in the hospital. One death under 48 hours was a medical examiner's case, removed from the hospital for post-mortem examination elsewhere. What was the net autopsy rate?
Your answer:
63.2%
65.0%
68.4%
100%
- What was the gross death rate?
Your answer:
1.1%
1.6%
11.4%
16.0%
- The health information manager needs to inform the staff of a new procedure for employees to enter the building and clock in with a new card access system. Knowing that this change will be difficult for her employees, what is the most effective method of communication for the manager to use?
Your answer:
memo
note on the department bulletin board
the grapevine
department meeting
- Any event or circumstance not consistent with the normal routine operation of a health care facility and its staff or the routine care of a patient is referred to as a(n)
Your answer:
liability issue.
incident.
justified variance.
expected complication.
- You and a former classmate are both coding supervisors in similarly sized hospitals. You discover that the overall coding accuracy rate in her facility is 97%, while yours is only 90%. Your comparison with the other facility, that you feel represents best practice, is called
Your answer:
root cause analysis.
reengineering.
benchmarking.
copying.
- As the quality management coordinator you have been asked to report any sentinel events that occur in your facility. Which of the following would be reported as a sentinel event?
Your answer:
obstetric patient who dies in the emergency room as the result of a car accident
long wait time in the emergency room.
visitor falls on wet flood and sustains a bruise to knee
patient suicide resulting from a jump from a window during a group session in your mental health unit
- Use the following information to answer questions 44 - 47: America Hospital, with 410 beds and 60 bassinets, discharged 1,274 adult and child inpatients and 322 newborn infant during the month of September. A total of 8,842 patient days of service were recorded at the time of discharge for these adult and child patients, and 1,154 patient days of service at discharge for the newborn infants. Census days for September were 9,173 for adults and children and 1,265 for newborn infants. What was the average length of stay, in days, for adults and children.
Your answer:
6.5
6.9
7.0
7.2
- What was the percentage of occupany of newborn bassinets during September?
Your answer:
21.0%
64.1%
70.3%
91.2%
- What was the average daily census for adults and children?
Your answer:
283
305.8
306
310
- What was the percentage of occupancy of adult and child beds for the month?
Your answer:
66.7%
68.8%
72.2%
74.6%
- Which of the following replaces (or includes) the history and physical in the POMR system?
Your answer:
problem list
data base
SOAP note
initial plan
- The EKG report must include
Your answer:
a countersignature by the attending physician.
the signature of the EKG technician who performed the test.
the actual tracings of the EKG.
the signature of the cardiologist performing the clinical interpretation of the EKG.
- Which of the following is a "report-card" system for managed care organizations to report how well they serve their clients?
Your answer:
OASIS
UHDDS
MDS
HEDIS
- Which of the following is the data set used by home health agencies that are used to help measure quality of care?
Your answer:
OASIS
UHDDS
MDS
HEDIS
- A patient receiving home health care must have his treatment plan reviewed by his attending physician
Your answer:
every month.
twice per month.
every 60 days.
every 90 days.
- How often must patients in long term care facilities have a pharmacy consultation?
Your answer:
once a month
once each quarter
every 60 days
every 90 days
- As a supervisor in the HI department you are assisting in the design of a computer system for your hospital's outpatient facility. What should be your primary consideration in choosing a state-of-the-art system?
Your answer:
brand name technology
space requirements
requirements of the users
cost of the system
- Upon receipt of a subpoena duces tecum, which of the following can be removed from the record?
Your answer:
correspondence
consent forms
nurses's notes
grahic reports
- Willful disregard of a subpoena is punishable as
Your answer:
breach of contract.
abuse of process.
contempt of court.
contributory negligence.
- The RAI is performed on which of the following types of patients?
Your answer:
long term care
acute care
home care
hospice
- A physician on your staff also serves as a consultant to an insurance company. He is requesting information from a record of a patient of another physician who is applying for insurance. The best course of action is to
Your answer:
obtain the patient's authorization.
refer the matter to the patient's current physician.
refer the matter to the risk manager.
give the information to the requesting physician.
- Spreadhsheet software would be most useful for
Your answer:
calculating monthly budget figures.
Coding and DRG assignment.
tracking incomplete records.
planning stafing requirements.
- The state Cancer Registry has received a request from a patient for release of medical information on a patient listed in the registry. The best course of action for the Cancer Registrar to take would be
Your answer:
release the information.
refer the authorization to the attending physician.
refer the authorization to the state department of health.
refer the patient to the hospital where he was a patient.
- An employee was injured at work and sent to your hospital's emergency room for treatment and then released. The employer called to get information about the patient (not for payment). The best course of action would be to
Your answer:
give the employer the information.
refer the employer to the emergency room physician who treated the patient.
obtain a patient authorization.
refer the employer to the risk manager.
- A Cancer Registry has 1000 cancer patients eligible for followup. In order to maintain accreditation with the Commission on Cancer of the American College of Surgeons, the minimum number of cancer patient records that must demonstrate active followup is
Your answer:
500
800
900
1000
- A health care corporation of three acute care hospitals, one mental health hospital and three outpatient clinics would like to link their patient demographic information and share information with each other. This system is called a(n)
Your answer:
enterprise master patient index.
data dictionary.
electronic data interchange.
data dipository.
- The Credentials Committee give a physician the authority to provide certain types of services and treat certain types of patients. These are referred to as a physician's
Your answer:
credentials.
appointment.
clinical privileges.
power.
- In which of the following health care services would you most likely find counseling given to a patient's family after the patient's death?
Your answer:
home health
long term care
hospice
sub acute care
- A document that allows a patient to indicate his or her wishes regarding life-prolonging treatment is called a
Your answer:
durable power of attorney.
health care proxy.
living will.
speedy remedy.
- In which of the following instances is an authorization for release of information NOT required?
Your answer:
patient transfer to a long term care facility
patient death
patient has a diagnosis of major depression
mentally retarded patient
- Each day, Dr. Roberts, a pathologist in your facility gives the department secretary his rubber signature stamp and asks her to stamp all of his dictated reports that come to him. This means of authentication is
Your answer:
not allowed, because he is the only person permitted to use his stamp.
allowed because she has his permission to use his stamp.
allowed because the hospital rules allow rubber stamp signatures.
not allowed because only he and the medical staff director are permitted to use his stamp.
- Which of the following must be considered when developing a patient record retention policy?
Your answer:
common law
Darling v Charleston Community Memorial Hospital
Statute of limitations
Workers' compensation regulations
- Documentation in the medical record that shows the chronological picture and analysis of the clinical course of a patient are found in which part of the health record?
Your answer:
history
discharge summary
progress notes
operative reports
- Standing orders
Your answer:
must be signed by the physician who ordered them.
may be signed by the physician at his/her discretion.
do not need to be signed.
need to be signed only if the physican makes changes to the orders.
- A surgeon left a sponge in a patient which necessitated a return to the operating room for removal. This would be classified as a
Your answer:
benchmark.
pattern of events.
sentinel event.
threshhold.
- Your state requires reporting of all birth defects. Which of the following should be reported?
Your answer:
irritable bowel syndrome
scarlet fever
spina bifida
endometriosis
- A fishbone diagram is used in quality improvement for showing
Your answer:
patterns.
priorities.
cause and effect.
steps in a process.
- The evaluation of the quality of data in computerized statistical reports should focus on the
Your answer:
accuracy in input.
processing time required.
number of reports generated.
quantity of data collected.
- Which of the following databases is used in long term care to gather information to use in conducting patient assessments?
Your answer:
ASTM
UCDS
MDS
UCHDS
- A computerized Admission, Discharge and Transfer (ADT) system would be used by
Your answer:
the health information department.
the admitting department.
the billing department.
several departments including health information.
- One of the greatest challenges of computerizing health information is
Your answer:
system breakdown.
confidentiality of the information.
cost of buying a new system.
maintenance costs.
- Which of the following types of systems is a "knowledge-based system" that analyzes data in such a way that it becomes possible to allow an indivdual to help make medical decisions.
Your answer:
expert system
computerized health record
decision reminding system
signal processing system
- Which of the following is a data element in a clinical data repository?
Your answer:
rule
error resolution
patient name
data vocabulary
- Which of the following would contribute to data security?
Your answer:
data field
data dictionary
processing speed
password protection
- A health information director in a small hospital plans to purchase a computerized statistics database. The first step she should complete is to
Your answer:
convert the manual system to computerized system.
develop the data elements she would like to collect.
choose the software package.
rewrite procedures.
- Components in a data dictionary for a computerized record tracking system should include the following elements:
Your answer:
requester name, location and date of request.
patient name, patient date of birth and next of kin.
medical record number, date of birth, last discharge date.
physician, admission date and business office account number.
- A storage mechanism that transforms images on paper into a digitized form is called
Your answer:
microfilm.
optical disc.
microfiche.
computer output microfiche.
- After identifying the purpose of a form, the next best step is to
Your answer:
select the data elements.
assign a form number.
create the physical layout.
determine the cost.
- A young mother brought her son into the hospital for an outpatient tonsillectomy. In order to determine if the patient should be assigned a new unit number the admitting clerk should
Your answer:
check the entries in the number index for the patient's birthdate.
ask the mother if her son was born at your hospital.
check entries in the master patient index for the patient's name and birth date.
check copies of the birth certificates sent to the Department of Vital Statistics.
- Information to be included in the master patient index
Your answer:
is outlined in the JCAHO standards.
depends on the facility's needs.
is outlined in the COP.
is determined by state regulations.
- A married woman's MPI card is filed in the following order:
Your answer:
her full maiden name -- last name first, first name, middle name.
her full married name -- last name first, first name, middle name.
her maiden name first, then her married name, then her first and middle names.
her husband's full name -- last name first, first and middle names, then her first name.
- You have been asked why you support the use of handheld devices. Which of the following would NOT be included in your response?
Your answer:
decreased errors
increased efficiency
allow for faster access
eliminate the need for expensive regular computers
- Which of the following is the correct alphabetical order for the following names: 1. Margaret St. Clair --- 2. George Saloman --- 3. Marjorie Sailor --- 4. Thurman Saintainer --- 5. S. George Soloman
Your answer:
3 - 1 - 4 - 2 - 5
1 - 2 - 3 - 4 - 5
2 - 1 - 3 - 5 - 4
1- 3 - 2 - 4 - 5
- It takes approximately 18 minutes to assemble and analyze a chart for deficiencies. How many personnel hours are needed for 15,620 discharges?
Your answer:
2,891
4,686
3,934
5,496
- As the consultant for a new home health agency, you estimate that they will need 3760 filing inches for record storage. If each of the shelves in a new six-shelf unit measures 33 filing inches, how many shelving units will be needed?
Your answer:
4.7
5
18
19
- A tactical plan would be helpful when developing
Your answer:
a new computer system.
next year's budget.
a new smoking policy.
a new release of information procedure.
- A type of budget that is created as if all activities of the organization or department were new is called a
Your answer:
zero-based budget.
standard budget.
incremental budget.
start-over budget.
- All of the following signals could indicate a need to review a department's procedures except
Your answer:
bottlenecks
inadequate department forms
new equipment
need for lowered costs
- In the policy, "If possible, no more than two employees of the health information department should be on vacation at one time", which phrase encourages the use of the manager's judgment?
Your answer:
"health information department"
"vacation"
"employees"
"if possible"
- As the new release of information supervisor, you have been asked to perform a job analysis on the receptionist position which is under your supervision. The best source of information about the job is the
Your answer:
procedure manual.
previous supervisor.
department director.
current receptionist.
- Which of the following quality improvement tools is used to rate an alternative solution to a problem which has the highest priority?
Your answer:
run chart
decision matrix
pareto chart
histogram
- The Record Processing Coordinator is a lead position in the health information department where you work. She is experienced and able to assist in most areas of the department. She knows that she could easily get another job within the hospital or at another facility for the asking. Recently she has been arriving late and has been uncooperative in dealing with others. As her immediate supervisor what is the best first step in dealing with this situation?
Your answer:
institute progressive discipline.
ignore the situation as you believe this is a short-lived situation.
try to find out what is bothering her.
suspend her for three days.
- In order to complete a written report, a student from a local health information technology program asked you for a "visual tool demonstrating the lines of formal communication in the health information department." Which of the following forms will you provide the student?
Your answer:
Gantt chart
organizational chart
medical record flow chart
medical record movement diagram
- Your hospital administrator has asked each department director to examine every aspect of each job in their departments in order to improve the way the work is completed. This is called
Your answer:
work simplification.
reengineering.
project planning.
procedure flow charting.
- You need to hire a temporary worker to help your release of information employee with a backlog. It takes 15 minutes to process each request, how many hours will you need to budget the temporary worker if you have 240 requests for her to complete?
Your answer:
4
5
16
60
- Postage charges for the HI Department have increased over the last quarter. As the director, you have seen mail envelopes that have been meter stamped that did not appear to be official hospital business. The best course of action is to
Your answer:
remove the postage meter from the department.
keep a watchful eye to see who is using the postage meter improperly
issue employee warnings.
put one person in charge of the meter.
- To obtain the number of board certified physicians on the medical staff for a JCAHO report, the health information professional should consult with the
Your answer:
risk manager.
medical staff president.
credentialing coordinator.
health information committee chairman.
- Which of the following tools would be useful in scheduling the implementation of a new computer system for the coding function?
Your answer:
Gantt chart
time study
flow process chart
work distribution chart
- The established error rate for medical transcription is 2%. In July, the review revealed that out of 3200 lines of transcription, 180 lines contained errors. These results reveal
Your answer:
an unfair standard.
a low productivity level.
an acceptable error rate.
an unacceptable error rate.
- The CFO has asked the HI director to list the equipment items she plans to purchase in the next fiscal year. This type of budget is called a/an
Your answer:
capital budget.
operating budget.
zero-based budget.
personnel budget.
- Total Number of Records Filed Last Month -- 1274; ----Number of Records Misfiled Last Month = 42. Based on the above information, what is the filing accuracy rate?
Your answer:
3.3%
30.3%
69.7%
96.7%
- Training, facilitating, counseling and mentoring are all components of
Your answer:
coaching.
orienting.
appraising.
disciplining.
- The chart tracking procedure used in your department is being changed from a manual system to an automated one. Some of the HI staff have expressed some anxiety due to their lack of computer skills. The supervisor's best approach for calming this anxiety is to
Your answer:
provide hands-on training with computer-aided learning software.
offer training in a programming language such as Basic.
send the supervisors and manager to a training session.
set up a schedule for on-the-job training as soon as the system comes in.
- The medical transcription supervisor has established that the acceptable overall error rate in transcription is 2% per month. Last month 3000 lines of transcription were produced with 242 erros. These results show that
Your answer:
the productivity was below the established error rate.
the productivity was above the established error rate.
the productivity was exactly at the established error rate.
there is not enough information to calculate the error rate.
- Number of inpatient discharges per week = 320 ----- Work week = 30 productive hours ----- Number of minutes to assemble/analyze one record = 15 minutes ----- Based on the above information, how many FTEs are needed to assemble/analyze records?
Your answer:
2.0
2.7
3.6
4.0
- A hospital's record retention policy states that medical records must be kept for 10 years after the most recent patient care visit. If the statute of limitations for personal injury cases in your state is 2 years, and the age of majority is 18, how many more years must the record be maintained for an infant who was born in the hospital 10 years ago?
Your answer:
1
9
10
12
- The Coding Supervisor at Community Hospital has heard rumors that the HI Department is starting a coding training program. Rumor also has it that the department director is trying to recruit the Coding Supervisor from a neighboring hospital to head up the training program. The Coding Supervisor makes the statement to the assistant director, "I'm obviously not good enough for the training position. Perhaps I should resign." As her immediate supervisor, how should you respond?
Your answer:
decide if you want the Coding Supervisor to continue her employment
ask the Coding Supervisor when her last day will be
allow the Supervisor to vent her frustrations and insecurity about the rumor and try to determine what she really wants
refer her the department director for discipline
- The most important reason for a health plan to request copies of a patient's record is to
Your answer:
identify any risks to the patient.
check to ensure that the patient signed all consent forms.
ensure medical necessity and appropriateness of services provided.
validate that the patient is enrolled in the health plan.
- The federal law for alcohol and drug abuse records specifically applied to which of the following situations?
Your answer:
A patient is transferred from a hospital's medical unit to its substance abuse treatment unit.
A patient is admitted to the hospital following an accidental overdose of narcotic medication for back pain.
A patient is seen in the emergency department for treatment after a motor vehicle accident involving alcohol.
The physician writes in the history and physical examination that the patient has a history of tobacco use and is now being evaluated for possible lung cancer.
- A nursing home administrator contracts with you to provide a training program to teach all staff from different disciplines how to document notes on the same progress notes form. Which of the following types of documentation does she want you to teach?
Your answer:
multidisciplinary treatment plans
integrated progress notes
comprehensive progress notes
problem oriented notes
- You are providing an in-service program to new residents practicing in your facility. You explain that the proper documentation of a record of a patient who left AMA is:
Your answer:
reason documented in the progress notes or discharge summary.
reason documented only in the nursing notes.
reason and order for discharge in the physician orders.
no reason needs to be documented.
- The proper design of products, processes, and systems to meet the requirements and capacities of those people who use them is called
Your answer:
ergonomics.
esthetics.
reengineering.
innovation.
- Which of the following HI department objectives is written as a measurable statement?
Your answer:
increase the number of charts coded per day as soon as possible.
reduce the transcription backlog in the department.
conduct a confidentiality in-service with the next month.
improve employee morale during the next fiscal year.