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Troubleshooting
This page contains helpful troubleshooting tips. For more information, see the User Guide, Quiz Center Tutorial, and Frequently Asked Questions. Or submit your own question with the Feedback/Question Form.

  1. I can't log in to use Quiz Center.
     
  2. I got a message "Unable to connect to database at this time."
     
  3. Quiz Center said I had entered invalid answers for questions (..).
     
  4. I got a WARNING sign.
     
  5. I made my quiz, but now I can't find it.
     
  6. I edited my quiz, but my changes didn't take effect.
     
  7. I got an "Error 500" message or a "Document contains no data" alert.
I can't log in to use the QuizCenter.
The first question is, do you have a Custom Classroom account? If not, register for one right now. The next question is, are you entering everything correctly? Your user ID and password must be entered exactly as we gave it to you, including case. If you changed your password, make sure you remember exactly what it was. If you don't remember, e-mail us or submit the Feedback/Questions Form.
 
I got the message, "Unable to connect to database at this time."
This may happen if two users are logging in at the same time, or if the database is being updated while you're trying to log in. If you see this, simply press the back button and resubmit your login information. If you are unable to connect for several hours, file a bug report.
 
Quiz Center said I had entered invalid answers for questions (..).
Your probably left an answer blank somewhere. Go back and double-check to see if you filled in all the answer fields.
 
I get a WARNING sign.
This is nothing to be alarmed about. Quiz Maker is just letting you know that you already have a quiz with the same filename in your account. If you click on the "Create a Quiz" button, this quiz will overwrite the previous one. If you don't want to destroy the old file, change the new quiz's filename.
 
I made my quiz, but now I can't find it.
If you're getting a bunch of "Error 404" or "Error 403" messages, you're probably entering the wrong URL for the quiz. On this server, quizzes are stored according to the URL:
http://school-dev.itg.discovery.com:5447/~quizuser/quizzes
/username/quizfilename.html
 
Note that URLs are case-sensitive, so if you have capital letters in your username or quiz file name, you must access the quiz with those exact same capitals. If you forgot what the quiz filename was, you can look at the contents of your directory by logging in to the Quiz Center and selecting "View or Delete a Quiz in your account" from the main menu. You will then be presented with a list of all your quizzes and their associated locations. Write down or bookmark the location of the quiz so that you can easily access it later on. For security reasons, you are not permitted to view the directory index (otherwise students could view the quizzes before they're supposed to).
 
I edited my quiz, but my changes didn't take effect.
The most likely reason is that your browser is still looking at the old version of the document. In order to speed up page loading, browsers will often keep a copy of a previously visited Web page in memory. This is called caching. You may have to force the browser to bypass the cache and go straight to the server to bring up the modified quiz.
 
In Netscape, this is accomplished by pressing the Shift key while clicking "Reload" upon viewing the quiz. You can also go into "Network preferences" (in 3.0x) or "Advanced Preferences" (in 4.0x) to clear the cache, disable it, or configure it (consult your Netscape documentation). In Internet Explorer, select "Internet Options" from the Tools menu and click on the "General" tab. Find the option for Temporary Internet files and click on "Delete files," then click "OK."
 
I got an "Error 500" message or a "Document contains no data" alert.
Oops, that may be our fault. It is most likely due to a program error. This software is constantly changing and mistakes sometimes happen. Please file a bug report so that we may fix it immediately. Sorry for any inconvenience.
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